Shipping & Returns

DELIVERY INFO

My Story and I is happy to include Shipping fee to your orders for orders over NTD. 7,000 ( USD. 250 / EUR 220 / CNY 1600 / HKD: 1950 / JPY: 28000 / MOP: 2000 / KRW: 280000 )  

Import duties and taxes may apply upon receipt of international orders. However, our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package.

You will receive your purchase in 7-14 working days after your order has been placed. 

International shipping fee:

  • Europe (UK, Norway, Switzerland incl.): € 35.00 (GBP 25.00)
  • UAE: $ 40.00
  • USA: $ 40.00
  • Australia: $ 35.00.
  • China, Hongkong, Macau: $ 20.00 (CNY 130, HKD 155, MOP 160)
  • Japan, South Korea: $ 20.00 (JPY: 2200, KRW: 23000)

For other country enquiry please contact 
admin@mystoryandiselect.com or directly message our official social media. (Instagram / Facebook) 

RETURNS

If your purchase is not exactly what you are looking for, you have 7 days from receiving your order to arrange your return. Our return process is simple and fuss-free, all you have to do is follow the steps: 

    1. Head to Message Shop or email (admin@mystoryandiselect.com).
    2. Enter your order number and email address, exactly as it appears on your order confirmation email/invoice.
    3. Choose which items you’d like to return and let us know why.
    4. Confirm your original delivery information (amend if needed).
    5. Message us the shipping method you’ll be returning your order by:
      IMPORTANT! Currently, we only accept returns made by EMS EXPRESS delivery. 

  • Europe (UK, Norway, Switzerland incl.): € 35.00 (GBP 25.00)
  • UAE: $ 40.00
  • USA: $ 40.00
  • Australia: $ 35.00.00


    1. If you're asked to download a returns label, simply attach to your parcel and please call your local EMS office to arrange collection of your parcel on a date and time convenient to you or drop off at your local EMS DROP OFF point.
    2. Returns made with an alternative provider will be returned to the sender!

When returning items to us, please ensure they are in "as new" condition, well packaged in their original packaging (carton box, dust bags etc.) and protected. We cannot guarantee full refund in case of damaged returns. 

 

EXCHANGES

Currently, we are unable to offer exchanges on our products. You can simply create a new order for the style you wish to have instead and create your return in the meantime - you will be refunded for the unwanted item as soon as possible. If you have any questions, please contact our customer care help desk

 

RETURNS FEES

Shipping for returns will be charged, EMS shipping fee may vary depending on the shipping country and exchange rate: 

Europe (UK, Norway, Switzerland incl.): € 35.00

UAE: € 35.00


USA: €30.00
Australia: €25.00

China, Hongkong, Macau: €15.00
Japan, South Korea
: €15.00


CANCELLATIONS AND REFUNDS

If you would like to cancel your order, you must notify Customer Care within 12 hours of placing the order. Simply contact our customer care email (admin@mystoryandiselect.com). If there are more than 2 issues outstanding, the remaining balance will be refunded to you via the original payment method. Please note, it can take up to 10 working days for refunds to appear in your bank account. Refunds for gift subscribers will be issued to the purchaser.

Please make sure your items are returned new and unused. Please place the bag box inside another box in order to prevent damage during shipping. Items that do not meet our policy will not be accepted and will be sent back to you.

Please follow the steps as explained here.


REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The cost of return will be deducted from your refund. Please note that it might take up to 10 working days for the funds to be received back into your account.


ITEMS ON SALE

At this moment items on SALE cannot be purchased with any additional discount. Please bear in mind, delivery will be delayed during SALE period.


NON-REFUNDABLE COSTS

Original shipping costs are non-refundable. Duties and taxes are non-refundable.

 

NEWS AND SUBSCRIPTIONS 

We are confident that you will love being the first to know about My Story and I news, however, you may cancel your subscription at any time by notifying Customer Care. 

● Order Number

● Name

● Contact number: 

● Condition of the Product: (For the technician's repair judgment, please take a picture of the damage condition of the product, and briefly describe the damage condition)


*Customer service staff will contact you soon after receiving your request.

*If you do not meet the above return conditions, your return application will not be accepted. Please pay attention to avoid affecting your return rights.